The Cost of Courtesy
ChatGPT has made a significant investment, spending tens of millions of dollars on a unique initiative that focuses on the importance of using polite expressions like ‘please’ and ‘thank you’. This initiative aims to enhance user interactions by promoting a more courteous experience in AI communication.
Sam Altman, the CEO of OpenAI, defends this hefty expenditure, asserting that the benefits of fostering a respectful dialogue with users far outweigh the costs. By investing in the human touch of conversational AI, OpenAI aims to create a more engaging and friendly interaction that enriches the overall user experience. Altman believes that a polite AI not only improves user satisfaction but also encourages users to engage more deeply with the technology.
Enhancing User Experience
The focus on politeness reflects a broader trend within technology to prioritize user experience. By teaching AI to communicate in a more human-like manner, OpenAI sets a precedent for future developments in the field. This investment signals a commitment to not just advancing technology but also making it more accessible and enjoyable for everyone.
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