Understanding Gen-Z’s Customer Service Expectations
As artificial intelligence continues to shape the customer experience (CX), it’s crucial to analyze how Gen-Z perceives these technological advancements. This generation values not only efficiency but also personalization in service interactions.
The Balance Between AI and Human Interaction
Gen-Z prefers automated systems to handle simple inquiries, freeing human agents for more complicated issues. This blend of AI with the human touch leads to a more effective customer service environment. Companies need to adopt strategies that resonate with this tech-savvy audience.
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