Carnival Cruise Line’s CIO is steering the company through the rapidly evolving world of generative AI. Instead of rushing to implement every new technology, he has chosen a careful, measured strategy.
Over 100 Gen AI Pilot Projects
The company has experimented with more than 100 generative AI pilot projects. However, only six of these have made it to full production. This selective process ensures that only the most valuable and practical AI solutions become a part of Carnival’s day-to-day operations.
The CIO emphasizes the importance of evaluating the real-world benefits of each AI initiative. By taking this approach, Carnival avoids unnecessary risks and maximizes returns on investment. The company’s leadership wants to make sure each AI application aligns with business goals and truly improves services for guests and staff.
A Measured Path Forward
This careful adoption strategy allows Carnival Cruise Line to stay ahead in technology while minimizing potential disruptions. It also sets a smart example for others in the travel and hospitality industry who are considering integrating generative AI into their operations.
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